Refund Policy
- Refunds will only be issued in the following cases:
- If a product is out of stock and cannot be delivered.
- If the delivered item is damaged, defective, or incorrect and meets eligibility requirements.
- If the shipment is delayed, and delivery is not completed within 15 days from order placement.
- Refunds Method:
- Raise a request for return within 7 days.
- Prepaid order refunds will be credited back to the original payment method within 7-10 business days of approval.
- For COD orders, customers will be requested to provide bank details for initiating a refund.
- If a return is approved, credit may also be issued as a store coupon or gift card, redeemable on future purchases through Cosmic Crystals.
- Inspection:
- Replacements or refunds are only issued after inspection and approval of evidence (photos/unboxing video) by our support team. The decision of our team is final in such cases.
- Replacement /Exchanged products will be delivered within 4-5 days.